Help Center

SHOPPING INFORMATION

Delivery charges for orders from LHousse?

When purchasing multiple products in one order, shipping costs are worked out on a scaled basis.

  • FREE SHIPPING ON ALL ORDERS

How can I contact LHousse about a store experience or product question?

Please visit our Contact Us page or email: support@lhousse.net

Is shopping online at LHousse safe?

We do not sell or rent your personal information, except in the event all or a part of our business is merged, sold or reorganized. You can visit our Privacy Policy page for more clarification.

What are cookies, and how does LHousse use cookies on its websites?

Cookies are small pieces of text sent as files to your computer by the website you are visiting. We use cookies to improve your shopping and browsing experience, and to allow the site to recognize you as you move from one page to another. Without cookies enabled, you will still be able to browse the site, but will not be able to take advantage of certain website features.

Can I change or cancel my order?

Yes, but please remember our goal is to process and ship your order as quickly as possible.

Customers have 12 hours after placing the order to cancel and change the order information related to the product’s details or the shipping address. Over this time, please contact our customer service email: support@lhousse.net quickly as possible to modify or cancel an order.

Please note: We are not able to cancel or make changes to orders once they have been shipped.

May my order be refused?

Yes, if the items are not available or we cannot obtain authorization for your payment, pricing or product description error and even if you do not meet any eligibility criteria set out in our terms and conditions.

How long will delivery take?

Please allow between 5-10 days for your order to arrive *( not including 1 – 3 day processing time). If more than 15 days have passed please email us at support@lhousse.net to review the status of your order. Refunds will be handled through email if necessary.

How can I make a return/exchange and get a refund?

Please visit our Return & Refund page.

PAYMENT INFORMATION

Which payment methods are accepted?

All payments and transactions are handled by payment gateway : Stripe, Visa, MasterCard….

How long do refunds take?

When you return an item or order cancel request is accepted, we will issue a refund 1 – 3 business days.

Once we issue your refund, it may take additional time for Payment gateway to make funds available in your account.